Privacy policy

Privacy Policy for The Urban Jeweler Co.

Last updated: 16 October 2026

This Privacy Policy describes how The Urban Jeweler Co. (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our store or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law, including the Protection of Personal Information Act (POPIA).

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Basic Contact Details: Your name, shipping address, billing address, phone number, and email address.

  • Order & Custom Request Data: Details regarding orders, custom CAD design specifications, 3D render requests, ring sizing, gemstone preferences, payment confirmation, and purchase history.

  • Account Information: Your username, password, and security preferences if you register an account on our store.

  • Shopping Information: Items you view, place in your cart, or add to a wishlist.

  • Customer Support Information: Information you choose to include in communications with us, for example, when sending an inquiry or message through the Site.

Information We Collect Automatically (Usage Data & Cookies)

We automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we use cookies, web beacons, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser type, network connection, IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third-party vendors and service providers who collect information on our behalf, such as:

  • Shopify: Companies that support our online store platform and hosting.

  • Payment Processors (Yoco): Payments are processed securely via Yoco. Yoco collects payment credentials (e.g., card details, billing address) required to complete transactions. We do not store or retain full credit card numbers or CVV numbers on our servers.

  • Delivery & Logistics Partners: Local South African courier services that require your delivery address and contact details to fulfill and ship your orders.

How We Use Your Personal Information

  • Providing Products and Services: We use your personal information to perform our contract with you, including to process payments, fulfill orders, process custom CAD/jewelry design requests, send transaction notifications, manage your account, arrange shipping, facilitate returns or exchanges, and enable customer reviews.

  • Communicating with You: We use your personal information to provide customer support, respond to inquiries, send order updates, and maintain our business relationship with you.

  • Marketing and Advertising: With your consent, we may use your personal information to send promotional updates, special offers, or news by email or SMS. You may opt out or unsubscribe from marketing communications at any time.

  • Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activity and to ensure the security of our store.

Cookies

We use Cookies on our Site to power and improve our online store, remember browser sessions and cart items, run basic site analytics, and optimize user experience.

Most web browsers automatically accept Cookies by default, but you can choose to adjust your browser settings to remove or reject Cookies. Please note that removing or blocking Cookies may negatively impact your browsing experience and cause certain features or functionality to work incorrectly.

How We Disclose Personal Information

We do not sell, rent, or trade your personal information. In certain circumstances, we disclose personal information to trusted third parties for operational purposes, including:

  • Service Providers: Vendors who perform services on our behalf (e.g., Shopify for store hosting, Yoco for secure payment processing, courier services for delivery, and IT/cloud storage providers).

  • Legal and Regulatory Compliance: When required by South African law, court order, search warrant, or regulation, or to protect and defend our rights, property, or safety.

  • With Your Consent: When you direct or authorize us to share information with third parties.

User-Generated Content

If the Services enable you to post product reviews or public feedback, any content you submit in public areas will be accessible by the public. We are not responsible for the privacy or security of any information that you choose to make publicly viewable.

Third-Party Websites and Links

Our Site may contain links to third-party websites or platforms (such as social media pages). If you follow links to sites not affiliated with or controlled by us, you should review their respective privacy policies. We are not responsible for the privacy, security, or content of external sites.

Children’s Data

Our Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe a child has provided us with personal information, please contact us to request its deletion.

Security and Retention of Your Information

We implement appropriate technical and organizational security measures to protect your personal data against loss, unauthorized access, or disclosure. However, no internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to provide our Services, fulfill order contracts, comply with South African tax and accounting requirements, resolve disputes, and enforce our agreements.

Your Rights Under POPIA

Depending on applicable South African privacy legislation (including POPIA), you have the right to:

  • Access / Know: Request confirmation of whether we hold personal information about you and request a copy of those records.

  • Correction & Rectification: Request that we update, correct, or complete inaccurate or out-of-date personal information.

  • Deletion / Erasure: Request the deletion or destruction of your personal information, subject to legal, tax, or accounting retention obligations.

  • Objection / Withdrawal of Consent: Object to the processing of your personal information or withdraw consent for direct marketing communications at any time.

To exercise any of these rights, please contact us using the contact details provided below. We will not discriminate against you for exercising your privacy rights.

Complaints

If you have questions or complaints regarding how we process your personal data, please contact us first so we can address your concerns. You also have the right to lodge a complaint with the South African Information Regulator if you believe your privacy rights under POPIA have been infringed.

Contact Us

Should you have any questions about our privacy practices, this Privacy Policy, or if you would like to exercise your rights, please reach out to us:

  • Business Name: The Urban Jeweler Co.

  • Email: michelle@theurbanjewelerco.co.za

  • Phone: 082 614 4225

  • Address / Location: South Africa