Band with Ceramic Inlay

Why does it say "Request a Custom Estimate" instead of "Add to Cart"?

A: Every piece of fine jewelry we craft is tailored specifically to you - from your exact ring size to your choice of metal and gemstone specifications.

Because market prices for precious metals (like gold, silver and platinum) and certified gemstones fluctuate daily, we provide estimated prices on our website to give you a clear baseline. Requesting a custom estimate allows us to:

• Lock in exact, up-to-date pricing so there are no unexpected surprises.
• Confirm your exact specifications (finger size, metal preference, and stone grade).
• Provide a transparent, itemized quote before you make any commitment.

Requesting an estimate is 100% free with zero obligation to buy. Simply click "Request a Custom Estimate," fill out your preferred details, and our team will be in touch within 2 business days to chat through your ideas and confirm all the specifics with you.

How does my order arrive?

Every order comes elegantly packaged in a signature The Urban Jeweler packaged box, ready for gifting or safe keeping.

Can I send an order directly as a surprise gift?

Absolutely! Enter your recipient’s full name, telephone number, and physical address in the delivery details at checkout, and we will deliver the surprise directly to their door.

Free Shipping

Free shipping for order over R 3 000.

Delivery Timeline for Rings

Orders are handcrafted upon purchase. Please allow 2 to 4 weeks for production depending on your item, plus 2 to 3 business days for nationwide courier delivery once dispatched.

Delivery Timeline for Necklaces, Pendants, Earrings and Bracelets

Please allow 3 to 4 business days for order processing, after which your order will be dispatched. Nationwide courier delivery typically takes an additional 2 to 3 business days (for a total delivery timeline of approximately 6 to 8 business days).

Once your order is processed and dispatched, you will receive an email and/or SMS notification with your courier tracking link to follow your parcel in real-time.

Please ensure a valid cell phone number and email address is provided at checkout so the courier driver can contact you directly prior to delivery.

Everyday Wear & Prevention

• Take off rings during high-impact tasks: Remove rings before weightlifting, gardening, cleaning, or heavy housework to prevent bending the band, chipping gemstones, or loosening prongs.
  
• Avoid harsh chemicals: Keep rings away from bleach, ammonia, chlorine, and abrasive cleaners. Chlorine in swimming pools and hot tubs can weaken precious metals like gold and platinum over time.
  
• Apply cosmetics first: Put on lotions, perfumes, hairsprays, and hand sanitizers before slipping on your rings. Residue from products builds up behind settings and dulls gemstone brilliance.
  
• Store separately: Store rings in individual cloth pouches, soft fabric-lined boxes, or ring dishes to prevent diamonds and metals from scratching one another.

Our warranty covers all manufacturing defects and setting integrity to ensure your ring maintains its quality and craftsmanship over time. For complete coverage details, specific warranty periods, and how to submit a claim, please visit our Warranty Page.