Free shipping for orders over R 2500!
How does my order arrive?
Every order comes elegantly packaged in a signature The Urban Jeweler packaged box, ready for gifting or safe keeping.
Can I send an order directly as a surprise gift?
Absolutely! Enter your recipient’s full name, telephone number, and physical address in the delivery details at checkout, and we will deliver the surprise directly to their door.
Free Shipping
Free shipping for order over R 2 500
Delivery Timeline for Earrings, Necklaces, Pendants and Bracelets
Processing Time: 3–4 business days | Total Delivery: Within 7–8 business days
Once your order is processed and dispatched, you will receive an email and/or SMS notification with your courier tracking link to follow your parcel in real-time.
Please ensure a valid cell phone number is provided at checkout so the courier driver can contact you directly prior to delivery.
How should I care for my solid gold jewelry?
Simply clean your piece gently with warm water, mild soap, and a soft microfiber cloth. Avoid harsh household chemicals to maintain its brilliant polish.
Do your pieces come with a warranty?
Yes, every piece is backed by our guarantee of authentic precious metals and fine craftsmanship. If you experience any manufacturing defect, reach out to our support team immediately for assistance. Please read our warranty policy for more information.
